Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. It's no secret that live chat software is a powerful tool for ...

Bank of Baroda (Bank), one of India's leading public sector banks, announced the launch of two innovative customer service initiatives to enhance the overall experience for customers and prospective ...

Facebook Messenger will soon have more bots. According to a leaked slide deck, the company will announce a bot platform for its chat service at next week’s F8 conference. According to TechCrunch, ...

Chatbots could replace 1-800 numbers, and Facebook wants them on Messenger. But most businesses don’t have the resources or technical skills to build chatbots themselves. That’s why Facebook is ...

Every business thrives off the positive relationships it creates with its consumers–both the loyal ones, all the way to the prospective window-shoppers who are still on the fence about purchasing. And ...

According to a new report from TechCrunch, Facebook is working with developers to build chatbots and Live Chat web plugins for business clients. The tools are said to be officially announced next week ...

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